Returns and Exchanges

Moody Boody Return Policy

Hassle-Free Returns

At Moody Boody, we want you to love your purchase as much as we loved making it for you. If you’re not entirely satisfied, we’re here to help make things right.

Easy Process

Got second thoughts? No problem. You can initiate a return, exchange, or report any dissatisfaction within 30 days of receiving your order. Here’s how to do it:
  1. Visit the "Contact Us" section on our website.
  2. Fill out the contact form, indicating whether you'd like to request a return, an exchange, or if you have any concerns about your order.
  3. Please provide your order number and the details of the item(s) you wish to return or exchange.
What Happens Next: Once we receive your form:
  • We’ll review your request and get back to you with the next steps within 2 business days.
  • If a return is confirmed, we’ll guide you through the process and provide any necessary information to send your item(s) back.
  • For exchanges, let us know the replacement item(s) you're eyeing, and we’ll handle the swap.

Condition of Returned Items

We ask that returned items be in the same condition you received them—unused, unwashed, and in their original packaging. Help us help you by keeping everything tidy and intact.

Refunds

After your return is received and inspected, we’ll send you an email to notify you that we’ve got your returned item. We’ll also let you know of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.

Last Bits:

  • Original shipping fees are non-refundable.
  • Returns may be subject to restocking fees, but we’ll always let you know in advance.
  • Custom or personalized items are made just for you and are not eligible for return or exchange.
We’re committed to creating a community where everyone can shop with confidence. Your happiness is our top priority!